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I come in and log on to Opera, our in house management system, then TARS, which is Accor's system, and then EzRms, which is a revenue management and analysis system, and once I've logged on to 3 different IT systems, all of which I know how to use pretty well, I then log in 2 different system emails, the hotel's main one, from which all info is rationalised, sent on, replied to or deleted, and ditto my personal work mail. During the day, I may have to log into and update other extranets, mostly belonging to my clients. And 1-10 times a month I have to log in to 3 more IT systems, which I'm also adept at.

The reason I'm so adept at all this, is that I did the training and read the instructions.

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maitressep
Call me Madam

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